Sydney – Senior Customer Delivery Director

Trade Ledger is not your average company, we’re at the forefront of a revolution in our sector and we’re on the cusp of exploding onto the global software scene but technology isn’t everything and we’re on the hunt for someone to come and help build our community.

Our Mission and Achievements

Trade Ledger is the world’s first business lending platform that transforms digital data from business supply chains in real time, allowing banks to assess and regularly update credit and default risk of businesses they lend to. We are a high growth fintech who simplify and automate complex banking services globally. Recently, we won the Barclays Innovation Challenge and have been rated as one of the top 25 fintech startups in Asia Pacific to look out for.

Our Culture

Diverse and open team culture is our differentiator. Bring your authentic self and we make great things together. With offices in London and Sydney we have a strong team focus. We work hard but we enjoy what we do. We actively invest in continuous professional development because we know our people are critical to our success.

Description

You will be leading the planning and execution of a number of customer delivery projects concurrently. You will work with teams across the organisation to make sure these projects are on track in terms of features, quality, and timeliness. Attention to details, judgment, negotiation, analytical skills, leadership, agility, customer-centric mindset and deep understanding of Agile software development methodology are essential to the success of this role. Trade Ledger Business Lending Platform as a Service are growing at an incredibly fast pace, so you will need to be prepared for the unexpected and will be used to adapting plans to handle it. And we are expecting you to help us improve our customer delivery processes as we scale.

Some specific responsibilities include:

  • Ability to juggle the day-to-day needs of concurrent projects, at the same time capture new requirements from project stakeholders to support business development, product management and scoping for future phases.
  • Define, analyse, manage and tracking project requirements and progress using tools, such as Confluence, JIRA and Asana.
  • Always putting Trade Ledger customers and customer’s customers privacy and data security as a priority as it is an integral part of Trade Ledger platform and brand value.
  • Identity and manage risks early and effectively before things go wrong. When things do go off the rails, you are able to dive deep and get to the real detail so we can learn and benefit from our mistakes.
  • Appropriately setting expectations, capable of dealing with conflicting requests, managing internal and external stakeholders at various levels
  • Ability to separate what’s important from what’s urgent and find the best path forward, earn the trust of internal and external stakeholders.
  • Ability to produce clear, concise and actionable documents, that’s working for internal technical delivery team using Agile development methodology.
  • Ability to effective collaboration with Tech Delivery Team.
  • Ability to guide customers and partners to implement change management initiatives to support the success of customer delivery projects.
  • Commitment for coaching and developing less senior people within the customer delivery team.

Qualification

  • Bachelor’s degree in a relevant field or relevant industry experience.
  • Experience with product development lifecycles
  • Experience with project management and service ticket tracking tools
  • Experience of managing complex, multifunctional technology-oriented projects
  • Great communication skills, including the ability to produce detailed proposals, presentations, reports and other documents, supported by data
  • Strong problem solving and organisational skills
  • Flexibility; delivering results in a fast-paced and complex work environment
  • Experience of project scoping, forecasting and planning, risk and issue management, and change control
  • Hands-on, “roll up your sleeves” mindset, with strong drive and ability to be a change agent in an organisation.