The shock of the pandemic to businesses highlighted afresh what we already knew - first, that businesses can't get the working capital that would enable them to thrive and grow; and second, that further digitisation of business banking is needed, to improve the customer experience and speed up banking processes.
This free white paper, published in 2020, looks at the challenges and opportunities facing business lending, and how lenders' business models can adapt to better serve borrowers. It explores:
How lenders' business models must respond to the changes that the pandemic accelerated